Dear clients! We inform you that the exchange office will be closed from 6:00 PM on May 22nd to 6:00 PM on May 23rd.
USER AGREEMENT COINDROP.TRADE
6.22. AML policy.
1) Our Exchange Service conducts thorough verification of customers' cryptocurrency wallets using the popular amlbot service.
2) If the Customer in the Exchange Order has specified a wallet, which according to the results of AML check has any relation to high-risk resources, the Service has the right to unilaterally terminate relations with such Customer and cancel his/her Exchange Order.
3) If you doubt that your cryptocurrency wallet is “clean”, check it yourself through the amlbot service before exchanging.
4) The Customer is fully responsible for the cleanliness of the cryptocurrency he/she sends to the exchange service.
5) The Exchange Service does not provide advice on how to “cleanse” the wallets or how to circumvent the current AML policy.
6) If it happens that the Exchange Service sent the Customer a cryptocurrency with high-risk tags, which is extremely rare, the Customer has the right to demand a replacement of this cryptocurrency with a similar one without high-risk tags.
6.23. Important Exchange Conditions.
The User, who has created the Exchange Order, unconditionally accepts the terms of exchange specified below, undertaking to comply with all requirements of these terms:
1) Within the framework of an open Exchange Order, the Service determines the number of transfers to be made by the Customer. The Service may require the Customer to divide the transfer amount into several parts and provide several details for this purpose as necessary. The Customer undertakes to strictly comply with these requirements, as well as others specified in the Exchange Order.
2) The transfer to the details of the Exchange Service shall be made solely from the verified card specified in the Customer's Order (see clause 6.10).
3) The total amount of the transfer shall not differ from the amount specified in the Exchange Order (see clause 6.12).
4) The cardholder's full name must be stated in full and be real (see clause 6.2).
5) We do not accept cryptocurrency with high risk AML tags (see clause 6.22).
6) In case the transaction is not in mempool and/or funds are not credited to the bank card within 20 minutes, the Exchange Service will recalculate at the current exchange rate at the time of receipt of funds from the Customer.
7) The transfer fee shall be paid by the sender of the transfer.
8) After transferring the payment under the Order, the Customer confirms the payment by pressing the corresponding button in the Order. Otherwise, the Order will be recreated and processed at the current exchange rate. The processing time will increase.
9) Before transferring funds, the Customer shall make sure that the details entered by him/her are correct, completely excluding the fact of wallet substitution via the clipboard on the side of his/her device. Also, the Customer should make sure that the e-mail for feedback has been specified correctly.
10) The Exchange Service accepts payments from Customers with cards of individuals. Transfers from the cards of legal entities will be returned, and related Orders will be cancelled with the deduction of a fee of up to 10% of the exchange amount.
11) The Customer, within the framework of an open Exchange Order, shall be obliged to reply immediately, within five minutes, to the representatives of the Exchange Service via the e-mail specified by the Customer in the Exchange Order. The Service is not responsible for the consequences resulting from the Customer's ignoring the e-mail messages from the Exchange Service.
12) After payment under the Order, the Customer shall be obliged to immediately provide the Service with a screenshot of the payment receipt (cheque) with the successful status of the transfer to confirm the execution of the transfer under the Order. Any editing of the payment receipt (cheque), including cropping of the image, is not allowed. Prolonged submission of the payment cheque leads to recalculation of the exchange rate in the Order. If the bank does not allow uploading the cheque (authorisation is pending confirmation by the bank), the Customer may attach a certificate of transactions with a successful transfer status.
13) The rate on the Order shall be fixed for ten minutes for verification, as well as for twenty minutes for receipt of details, payment procedure, and application of a receipt (cheque). Further, the rate becomes "floating", of which the User is notified by e-mail.
14) In cases when the Exchange Service delays the issuance of details to the Customer on an open Order for more than ten minutes, the exchange rate shall remain fixed permanently.
15) If the Customer fails to provide any information requested by the Service on an open Order within five minutes, the exchange rate on such Order shall be recalculated.
16) If the Customer has already made a payment to the details of the exchange service, he/she cannot refuse the exchange.
17) If the bank does not allow to transfer funds to the details of the Exchange Service, for example, blocks the personal account, transfer or card, the Customer should contact the Service operator for recommendations and request new details for payment under the Order. In such situations, the Exchange Service is not responsible for the actions of the bank.
18) As part of the transfer of funds under the Order, the Customer must leave a comment to the payment required by the Exchange Service, or not leave it at all, if there is no such requirement in the Order. Ignoring this condition may result in a delay in the execution of the Order, additional requirements for the transfer (example: send one rouble with a comment that was not specified on request), and possible revision of the exchange rate.
19) The maximum time for Order processing is from five minutes to twenty-four hours (in cases where a problematic situation has arisen during the exchange) after the Exchange Service has received payment for the Order from the Customer. The average time of Order processing is from five minutes to one and a half hours. The Exchange Service is not interested in delaying the exchange process and makes every effort to carry out exchange operations as quickly as possible.
20) If the exchange rate of the currency pair changes by 0.5% or more after submitting the Trade, the Service may, at its discretion, recalculate the exchange rate.
21) Payment details are valid for 30 (thirty) minutes from the moment they are issued. After this time expires, the details become invalid, and transferring funds to them is prohibited.
6.24. Responsibility.
When placing an Exchange Order, the User undertakes to fully familiarize himself/herself with the contents of the Order and to follow without deviation all the instructions, notes, recommendations and Exchange conditions specified both in the Order itself and in the present Agreement. Any deviation from the instructions, notes, recommendations and conditions will result in a delay in the processing of the Order. Recalculation is also possible if the exchange rate changes during the procedure. The fact of placing an Exchange Order by the User is considered as full agreement with the specified terms and conditions. In case the User ignores the instructions, notes, recommendations and conditions specified in the Exchange Order and in the present Agreement, claims to coindrop.trade Exchange Service about long processing of the Order, recalculation will not be accepted.
7. Technical Support Operator of the Exchange Service:
7.1. The technical support operator of the Exchange Service provides advice to the Users of the coindrop.trade Service as part of the exchange and assists in solving problems with the Exchange Order to the best of its ability.
7.2. It is not the responsibility of the technical support operator to advise customers on issues not directly related to the exchange on coindrop.trade. The operator is not authorised to give advice and recommendations concerning other companies' activities (advice on bank cards, exchange wallets, etc.)
7.3. The technical support operator of the Exchange Service has the right to block/terminate communication with the User who violates the etiquette of business communication, asks questions not related to the provision of the Service, or does not provide the Service with the information necessary for the provision of services.
7.4. The Technical support operator is entitled to send the User the information about the exchange process and other information related to the activities of the Service, including advertisements, to the e-mail address specified in the User’s Order. The User can unsubscribe from such promotional emails by clicking on the relevant button in the email received.
7.5. The Service's technical support operator does not carry out exchange operations, but only provides assistance and advice on the exchange issues.
7.6. The time of the Customer's response from the Service's technical support operator varies depending on the Customer's workload and does not exceed 10 (ten) minutes.
7.7. The Technical Support Operator of the Exchange Service cannot influence the exchange rate, fees, the minimum exchange amount and directions.
8. Taxes:
8.1. The coindrop.trade Exchange Service does not act as a tax agent for the Customer. The obligation to pay taxes is the responsibility of the Customer. The Customer undertakes to pay all taxes required under the tax laws of the country in which the Customer is a resident.
8.2. In the case where the Service is required by the Authorities to pay the User's taxes or to cover debts incurred as a result of the User's refusal to pay taxes, the User shall agree to reimburse the Service for all such payments.
9. Guarantees and liability of the parties:
9.1. The coindrop.trade Exchange Service shall be financially liable to the Customer in the amount of the funds transferred by the Customer to the coindrop.trade Exchange Service as part of the execution of the open Exchange Order.
9.2. The Customer agrees that the coindrop.trade Cryptocurrency Exchange Service shall not be held liable for those Exchange Orders that have been delayed, cancelled or postponed due to errors of a third party Payment System or bank.
Examples of some situations are the following:
1) The bank specified in the Exchange Order has undergone maintenance work and the transfer is no longer possible;
2) When attempting to transfer funds to/from the Customer, the bank card was blocked by the bank's security service;
3) The transfer of funds took a long time due to the fault of the bank and/or the payment system;
4) Transaction was not displayed in mempool for more than 20 minutes;
5) The cryptocurrency wallet has frozen the transfer of funds to the Service's details due to failure, load, and technical problems.
The Customer also fully agrees that in such a case, any complaints will be sent to the payment system or bank's support service. The technical support operator of the Exchange Service will keep in touch with the Customer and give necessary recommendations.
9.3. The coindrop.trade Exchange Service shall not be liable for any partial or total failure to comply with these Terms of Use if it is due to force majeure circumstances that cannot be prevented by reasonable measures.
10. Liability of the User:
10.1. The User shall be liable for the accuracy, completeness and transparency of the information and all the data he/she has provided to the coindrop.trade Service. If the User made a mistake when entering personal data, provided false data to perform the Exchange Order, coindrop.trade Service shall not be liable for any losses of the User who made such a mistake.
10.2. The User solely and entirely confirms that:
1) He/she has provided truthful and true information about himself/herself, and real data;
2) He/she does not participate in the laundering of illegally obtained proceeds;
3) He/she is not using the service for criminal activities;
4) The User accepts the obligation to comply with the tax legislation of the country of his/her residence and that he/she will handle all tax claims of the state authorities independently, without the intervention of the coindrop.trade Service.
10.3. The User fully agrees that the coindrop.trade Exchange Service does not act as a financial, investment advisor, and any interaction between the Customer and coindrop.trade does not constitute a call to action or advice.
10.4. The User will not be liable for failure to perform this Agreement if such failure is due to force majeure caused by the influence of irresistible force. In the event of such a situation, the Customer must provide proof of force majeure to the Exchange Service.
11. Other Terms:
11.1. The way in which personal information is processed and protected is described in detail in the Privacy Policy published on the coindrop.trade website, required for the conclusion of the contractual relationship between the User and the coindrop.trade Service.
11.2. In the case the Administration of the Service has detected any suspicious activity during the creation of the Customer’s Exchange Order, the operation will be suspended in order to avoid any damage caused by possible hacker attacks on the website.
11.3. The exchange shall be carried out exclusively through the Order created on the Service's website. The Service has the right to refuse the exchange and return the funds minus a fee if the said funds were received without creating an Order on the coindrop.trade website.
11.4. The time for the coindrop.com Service to respond to a User's request may be up to seven (7) working days from the time the User's request is received.
12. Force Majeure:
If in the event of force majeure You or coindrop.trade are delayed in complying or failing to comply with any of these Terms and Conditions, such delay or failure to comply will not be deemed a breach of these Terms and Conditions and neither the Customer nor the coindrop.trade Service may claim any loss or damage arising from such circumstances. Should force majeure occur, the Customer shall immediately notify the employees of the Exchange Service and provide confirmations.
13. Settlement of Claims:
13.1. The filing and acceptance of claims and the settlement of disputes under this Agreement may be accepted by the Service electronically. A message containing the essence of the complaint must be sent to the e-mail address [email protected].
13.2. The time for responding to a claim by the Exchange Service shall not exceed seven (7) working days.
13.3. When submitting a claim to coindrop.trade, please specify the number of the Exchange Order, give details of the claim in the body of the email and enclose all the available evidence. This will speed up the processing of the claim by the Exchange Service and help to give a reply as quickly as possible.
14. Closing Provisions:
14.1. The Terms and Conditions are agreed with the User electronically when creating the Exchange Order. The agreement to the Terms and Conditions published electronically shall be valid and identical to the written agreement. When creating an Exchange Order, the User shall mark that they are familiar with the terms and conditions of this Agreement.
14.2. The coindrop.trade service has the right to unilaterally amend the Agreement by publishing the amendments on the Service's website. The amendments shall come into force from the date of publication, unless a different date for the amendments to come into force is additionally specified when they are published. The User has the right to terminate his/her contractual relationship with the coindrop.trade Service due to the User's disagreement with the amendments to the Terms. The User shall notify the coindrop.trade Service of his/her disagreement with the amendments to the Terms and the termination of the contractual relationship by sending a corresponding e-mail to [email protected].
14.3. All information posted on the website is the property of coindrop.trade and protected by copyright laws. It is forbidden to use any information (both visual and textual) for personal purposes without prior written consent of coindrop.trade administration.
14.4. The User confirms that he/she has read all the provisions of these Terms and Conditions and fully accepts them.
15. Contact details:
15.1. You can contact the staff of the Exchange Service during business hours, in the online chat on the website, in the bottom right corner of the coindrop.trade website.
15.2. You can also send an e-mail to the following e-mail address: [email protected], or send a message to the Telegram specified in the "Contacts" section
16. Cooperation and offers:
16.1. The coindrop.trade Exchange Service considers cooperation offers to [email protected] from reputable companies with an established reputation for years, positive, numerous, and real feedback from Customers.
16.2. We do not accept cooperation offers from poorly vetted organisations with doubtful reputation and no long-term work history.
16.3. We do not accept offers of advertising, especially in the dubious telegram chats/channels/forums.
16.4. We are ready for listing on prospective monitoring of cryptocurrency exchange services. We have a full-fledged affiliate program for this purpose, the terms of which you can find out in your personal account on the Service's website.
17. Exchange Service Work Schedule:
17.1. The coindrop.trade Exchange Service works without weekends from 09:00 am to 01:00 am Moscow time. The mode of operation may change as necessary.
17.2. If an Exchange Order was created by the Customer ten minutes before the end of the business day, the execution of such an Order may be postponed to the next business day with recalculation at the current exchange rate.
17.3. We notify Users of any changes to the working hours in advance.
18. Affiliate Program
18.1. The Exchange Service has an affiliate program (hereinafter referred to as the affiliate program, referral system), the main essence of which is to reward Users who have taken part in attracting new Customers through their personal link.
18.2. Any User who has registered on coindrop.trade and has not been previously sanctioned by the Administration of the coindrop.trade Service can participate in the affiliate program.
18.3. The Customer who followed a personal link and made an exchange on the coindrop.trade website shall be considered an attracted referral. Initiating an exchange without following the link removes the referral status.
18.4. The User receives 0.20 percent of each exchange of a referral he/she brings to coindrop.trade.
18.5. The minimum withdrawal amount for referral funds is 2000 (two thousand) roubles.
18.6. The administration of the Exchange Service reserves the right to regulate the referral fees at its own discretion and to limit the Users' ability to participate in the affiliate program.
18.7. Administration has the right not to pay referral rewards, if there will be detected abuse on the part of the User, or suspicion of such abuse.
18.8. Any manipulation with referral fees aimed at circumventing the current coindrop.trade system is prohibited.
18.9. Maximum period of referral funds crediting is 7 (seven) working days.
18.10. An order for the withdrawal of referral funds shall be submitted by the User through his/her personal account located on the coindrop.trade website.
18.11. Information about the referral balance is displayed in the User's personal account on the coindrop.trade website.
18.12. The affiliate program does not apply to exchanges directly or indirectly related to cash exchanges.