We work 24/7 without weekends. If there are no technical work announcements on the site, you can create an Exchange Order at any time without coordination.
Registration is not required. After creating an order, the data for logging into your personal account will be sent to your e-mail. You will need to follow the link to confirm registration.
The minimum exchange amount for each direction is displayed in the yellow box when you select a direction. We will not be able to exchange any amount lower than the minimum amount set for each direction. Large amounts will be exchanged according to current reserves.
You can find out the status of your order in your personal account of the service in the "My Orders" item. In addition, information on the order status will be automatically sent to the e-mail address that you specified when making an Exchange Order.
If the request has already been processed, the funds cannot be returned. If you have transferred cryptocurrency, a refund is possible, but a commission will be deducted from the exchange amount.
A request may be cancelled if:
1. We have not received funds from you on the request, or we have received funds late when the request has already been cancelled.
2. You have given incorrect details for funds transfer.
3. You didn't confirm payment by pressing button and the request was cancelled automatically.
4. You canceled the request manually.
5. You haven't been verified.
Check out the common reasons for cancellation, correct possible violations and create the request again.
To make an exchange you need to go to the home page:
1. Under the “Send" tab select what you want to give away;
2. Under the “Receive” tab you select what you want to receive;
3. Under the “Your details” tab you fill in the required fields;
4. Press “Start exchange”, then a request will be created;
5. Transfer funds to the details specified in the request and click “I have paid”.
6. After the request is processed you will receive the cryptocurrency/cash;
7. Provide positive feedback on the monitoring
The exchange rate is fixed when you create an order for 10 minutes to complete verification when required. Another 30 minutes are given for obtaining details, payment, and providing a cheque. In rare cases, it happens that the exchange service gives details for more than ten minutes. In such cases, the exchange rate remains fixed permanently.
An AML check is a risk assessment of a cryptocurrency wallet address, transaction, TxID, payment details, source of funds, and other relevant indicators. It helps prevent the receipt or transfer of funds associated with fraud, sanctions, darknet markets, mixers, ransomware, stolen funds, gambling, unlicensed platforms, and other high-risk sources.
The exchange service fee is already included in the total exchange amount, displayed in the request, and confirmed by the user when creating the request. If the user is not satisfied with the fee, they can cancel the request themselves without contacting the service's support team.
The service may be used by an adult client who acts on their own behalf, in their own interests, and uses their own funds, cards, accounts, wallets, and payment details. You must not create an order at the request of unknown individuals, fake brokers, suspicious investment projects, or other third parties.
The reserve indicates how much funds are currently available for payout in the selected exchange direction. If the amount you need exceeds the current reserve, please contact our support team. We will check whether it is possible to replenish the reserve or offer you another convenient solution.
Do not pay using the old payment details if they have expired. Instead, create a new order or contact our support team. Payments sent to expired, canceled, changed, or otherwise outdated payment details are made at the client's own risk and may result in delays, recalculation of the exchange amount, or the inability to process a prompt refund.
Open your order, click "I have paid", and upload proof of payment if this option is available. If the order has already been canceled or the button is no longer available, contact our support team. Please provide your order number, payment amount, payment time, and attach your receipt or PDF payment confirmation.
A receipt helps us match your payment to your order more quickly and reduces the risk of errors. You can upload a full payment receipt, a PDF payment confirmation, a transaction confirmation, or a bank statement showing the payment amount, date, time, successful payment status, payment details, and the transaction ID, if available. Modified, cropped, or edited documents may not be accepted as valid proof of payment.
When paying via SBP, make sure you select the exact recipient's bank specified in your order. A single phone number may be linked to multiple banks, and your banking app may automatically select the wrong one. Before confirming the payment, carefully verify the recipient's bank, the payment amount, and the payment details.
Do not send another payment without first contacting our support team. Save your payment receipt, a screenshot of the transaction status, or the bank's official response, and contact our support team. While the service cannot control your bank's decisions, processing times, limits, or security checks, we will do our best to help resolve the issue with your order.
Contact our support team immediately and do not send another transaction. If the funds have already been sent to the wrong address, the wrong network, a token smart contract address, without a required memo or tag, or to a wallet you do not have access to, recovery may be impossible.
If your wallet, exchange, or blockchain network requires a memo, tag, destination tag, comment, or any other identifier, you must enter it exactly as provided, without any changes. Sending cryptocurrency without a required identifier may result in delays, additional verification, or the inability to credit the funds.
For most standard orders, additional verification is not required. However, the service reserves the right to request KYC or Source of Funds (SoF) verification if a transaction appears unusual, involves elevated risk, a large amount, third-party payment details, a suspicious transaction, or in response to a request from a bank, partner, monitoring service, or competent authority.
We never ask for passwords, one-time codes, CVV, full bank card numbers, seed phrases, private keys, recovery codes, remote access to your device, or any other information that could allow someone to access or control your funds. If someone asks for this information on behalf of COINDROP, stop communicating with them and contact our official support team.
An exchange may be declined if you violate the service rules, there is suspicion of fraud, you use third-party payment details, provide forged documents, your transaction has critical AML risk indicators, you refuse a required verification, you are acting under pressure from third parties, the funds have an illegal origin, there is a sanctions-related risk, or other circumstances create a risk for you, the service, our partners, or the payment infrastructure.
Check your order status, email, personal account, banking app, or wallet. If the funds have not arrived, contact our support team and provide your order number. For a bank payout, we may need a bank statement or transaction confirmation. For a cryptocurrency payout, please provide the wallet address and TxID.
Only contact support through the COINDROP website or use the official Telegram listed on the website. Official support will never ask for passwords, SMS codes, seed phrases, CVV, remote access to your device, or send payment details outside an order without a clear connection to your transaction.
Contact us at support@coindrop.trade, through the online chat on our website, or via our support Telegram. Please provide your order number, email, a description of the issue, amount, date, payment details, TxID, receipts, screenshots, bank statements, and any other supporting documents.
We support your order from creation to completion, verify transactions, operate through our official website and support channels, record the terms of every order, and apply AML, KYC, and Source of Funds (SoF) checks to reduce risks. To help protect yourself, always verify the website address, avoid suspicious links, never send funds using payment details received in private messages outside your order, and never share any information that could give others access to your funds.
You can reach us through the live chat on our website, via our support Telegram @coindrop_official, or by email at support@coindrop.trade. For business inquiries, please use info@coindrop.trade. If your request is related to an order, please include your order number, email address, amount, and date. If available, attach your payment receipt, TxID, screenshots, or bank statement to help us review your case more quickly.
Yes. However, for large transactions, we recommend contacting our support team in advance. We will check the available reserve, exchange direction, payout options, applicable limits, and any AML, KYC, or Source of Funds (SoF) requirements. We will also advise you on the safest way to complete the exchange. Do not split a large transaction into multiple smaller ones without first consulting our support team.
Yes. If you are buying or selling cryptocurrency for the first time, carefully follow the instructions provided with your order and do not hesitate to ask questions before making a payment. Our support team can help you with the correct network, wallet address, TxID, payment receipt, payment details, and order status. Most importantly, do not send funds unless you are sure that all the information is correct.
