1. General Provisions:
1.1. This Agreement governs the relationship
between the User and the coindrop.trade Service.
1.2. The terms “COINDROP”, “Service”, “We” refer to
coindrop.trade. The terms “User”, “You”, “Client” refer to the person accepting the terms of this Agreement.
1.3.
The User may register only one Personal Account.
1.4. The User must not use the Services under the influence of
or on behalf of third parties.
1.5. The User is responsible for the security of the login credentials for the
personal account.
1.6. Creating an Order constitutes acceptance of this Agreement and all related documents. The
Agreement is a public offer, acceptance of which is made electronically and has legal force.
1.7. If the User
does not agree with the terms of the Agreement or the instructions in the Order, they are not entitled to use the
Service's Services.
2. Definitions of terms in this user agreement:
2.1. coindrop.trade
(COINDROP) – a digital asset exchange service.
2.2. Service – an online platform for exchanging, buying and
selling digital assets.
2.3. User – an individual who wishes to use the Service’s services.
2.4. Client – a
User who has created an Order.
2.5. Digital currency – blockchain-based cryptocurrency.
2.6. Electronic
currency – funds in payment systems.
2.7. Payment system – a system for non-cash transfers.
2.8. Service’s
Services – exchange operations and other services specified on the website.
2.9. A Payment is a currency transfer
between Clients (exchange parties) within the scope of a Request.
2.10. Order – an exchange request submitted on
the Service’s website.
2.11. Card verification – confirmation of the card’s ownership by its owner.
2.12. Rate
– the exchange ratio fixed at the time of Order creation.
2.13. Support operator – a Service employee assisting
Clients.
2.14. Administrator – a person determining the Service’s policy.
3. Subject of the agreement:
3.1. The Client authorizes the Service to
act solely as an intermediary in locating a matching request and providing the other party’s payment details. The
Service is not a party to the transaction, does not accept or hold funds on its balance, and merely connects Clients
with one another. All settlements are carried out directly between Clients, and each party assumes full
responsibility for the associated risks. The Service is not a money transfer operator.
3.2. The Service provides
consulting via the website, email, and Telegram. Response time depends on workload.
3.3. After funds are
transferred to the Client and status changes to “Completed”, the service is considered rendered.
4. Rules for using the coindrop.trade website:
4.1. The website is
available for personal use only.
4.2. The Service has the right to request additional documents to verify Client
data.
4.3. The Service reserves the right to refuse an exchange or restrict access to the website.
4.4. The
User is responsible for safeguarding login and password. It is recommended to use strong passwords.
4.5. Loss of
credentials may lead to unauthorized third-party access to the account. Protective measures are recommended.
4.6.
Upon detection of unauthorized access, it is necessary to immediately notify the Service via email
support@coindrop.trade or live chat.
4.7. The Personal Account must be used only by its owner.
4.8. The User
agrees not to use the Service for any illegal activities, including but not limited to money laundering, terrorism
financing, fraud, or any other actions that violate the law, including anti-money laundering laws (115-FZ). If such
activity is detected, the Service reserves the right to suspend or block the User’s account, deny transactions, and
report information to authorities as required by law.
4.9. The Service may permanently restrict access to users
who deliberately spread false information, post unsubstantiated negative reviews, or mislead in order to discredit
the exchange Service. This measure is aimed at protecting the reputation of the Service and its Clients. This clause
does not limit Clients’ right to lodge objective and substantiated complaints, provided they are supported by
factual evidence. Official complaints are accepted exclusively via email: support@coindrop.trade.
4.10. The Service is not liable for the actions of banks, payment systems, telecommunications operators, or other third parties. If the sender files a complaint against the recipient (for example, alleging a mistaken transfer or fraud), the Service provides available information and advises contacting the bank or law enforcement authorities. The Service does not return funds or compensate losses, as its role is limited to transmitting payment details. If funds were sent to the Client's details and successfully debited, the Service's obligations are deemed fully performed. The Client may request all available information about the transfer within the Service's technical capabilities. Restrictions or blocks on the recipient's bank side do not constitute grounds for a repeat payment or a payment recall or reversal. The recipient must use the lawful methods provided by the bank to dispose of the funds, including transferring the remaining balance to an account at another bank while closing the current account.
4.11.
The Service may at any time request from the Client proof of any actions, operations, or information specified in
the Request, including but not limited to: video recordings of logging into the bank or payment system, video of
transaction history or current balance, screenshots, PDFs, transaction confirmations, statements, or other documents
verifying successful or unsuccessful transfers. Providing such evidence may be required to process the Request,
resolve technical issues, perform checks, or mitigate risks. If the Client refuses or ignores such requests, the
Service may suspend, cancel, or deny service. All data and documents are used solely for verifying the transaction
and complying with legal requirements, handled in accordance with the Privacy Policy and not disclosed to third
parties except as required by law.
5. Services on coindrop.trade:
5.1. Registration is free. The
commission is included in the rate and may vary.
5.2. The User confirms the legal origin of funds.
5.3. The
Service provides services for exchanging digital assets.
5.4. By creating a Request, the Client acknowledges and
agrees that the funds will be received by another Client. The Service provides payment details for sending/receiving
and is solely responsible for delivering such details. The Service does not receive funds to its own accounts and is
not liable for refunds in case of incorrect details or fraud.
5.5. The commission is included in the total
exchange amount, displayed in the Order, and confirmed by the User upon Order creation.
5.6. Transfer of funds to
the Client is executed within standard timeframes after receipt of funds from the Client, except in cases of force
majeure.
5.7. The Service’s obligations are considered fulfilled at the moment of transferring funds to the
Client, which is confirmed by the transaction history.
5.8. Funds are transferred using the method selected when
creating the Order. A change of method is possible through a new Order.
5.9. Services are provided without
warranties of fitness of funds for specific purposes.
5.10. The Service has the right to temporarily disable the
website for technical maintenance, with information displayed on the site.
6. Features of conducting exchange operations.
6.1. If the payment
cannot be completed technically, the exchange time may be prolonged, or funds will be returned to the Client.
6.2.
By creating a Request, the User confirms that all payment details provided belong to them personally. The User
consents to their payment details being shared with the other party to complete the exchange and agrees not to use
third-party payment details under any circumstances.
6.3. If the Client has transferred cryptocurrency as part of
a Request but later wishes to cancel the exchange, a refund is only possible with a 15% fee deducted from the
exchange amount to cover the Service’s expenses.
6.4. The rate for cash exchange is floating and may change.
6.5.
A refund request is accepted via email support@coindrop.trade. The Client must specify the Order number, reason for
refund, and details. Requests are accepted only from the email used when creating the Order.
6.6. Transfers from
foreign cards may be suspended for review.
6.7. The rate is fixed at Order creation (except cash directions) if
the Client has made payment and provided confirmation within 30 minutes. If payment is not received within 20
minutes, the Order will be canceled. Restoration is possible through support, with recalculation at the rate at the
time of receipt.
6.8. The Client must send funds only to the payment details specified in the Request. Payments
from accounts not listed in the Request are strictly prohibited. If the Client sends funds to incorrect details, a
refund cannot be guaranteed.
6.9. The service reserves the right to credit funds in multiple partial transfers,
including with different processing times.
6.10. The amount transferred by the Client must match the amount
specified in the order. If the deviation exceeds 5%, the Service reserves the right to suspend the processing of the
order and, in order to compensate for incurred losses, withhold up to 100% of the incorrect transfer amount.
6.11.
The Service is not responsible for funds sent to details not belonging to the User, if the transfer resulted from
the User’s error when filling out the Order. The Service bears no responsibility for any adverse consequences or
losses arising from this error. When creating an Order, the User must carefully fill in the fields provided by the
exchange Service interface.
6.12. If fund delays are caused by the settlement system’s operation, the Client must
address claims to that system. The Service provides assistance in resolving such situations within its technical
capabilities.
6.13. The Service’s liability is limited to transmitting the payment details from one Client to
another. The Service provides no additional warranties and shall not be held liable for any losses, unless otherwise
required by law.
6.14. Actions disrupting the Service’s operation are prohibited.
6.15. Exchange times depend
on the direction and are specified in the Order and the User Agreement.
6.16. In case of payment delay due to the
Client’s fault, recalculation is possible.
6.17. Attempting a payment reversal is considered fraud. A Client who
attempts this will be banned from the Service.
6.18. For cash exchange, the rate is fixed only under certain
conditions. The Client may be offered to sign a declaration on the legality of funds.
6.19. Anti‑Money Laundering (AML) Policy
1) The
Client's wallet undergoes AML check before exchange initiation.
2) If the wallet is linked to high-risk sources,
the Client is asked to replace it with another not associated. The Service does not hold or freeze Clients’
cryptocurrency.
3) The Client is responsible for the cleanliness of cryptocurrency sent to the Service.
6.20. Important exchange terms.
The User who created an
exchange Order agrees to comply with the following conditions during the exchange:
1) Within an open exchange
Order, the Service determines the number of transfers the Client must make. In some cases it may be necessary to
split the transfer amount into several parts and provide several sets of details.
2) The total transfer amount
must not differ by more than 5% from the amount specified in the Order (see clause 6.10).
3) If the transaction
does not enter the mempool and/or funds are not credited to the bank card within 20 minutes, the exchange Service
will recalculate based on the current rate at the time of funds receipt.
4) The transfer commission is paid by
the sender.
5) Before transferring, ensure that the details and email address are entered correctly.
6) We
accept payments only from individual’s cards. Transfers from corporate cards, foreign individuals, and sole
proprietors will be returned, and Orders canceled with commission retained if the Service incurs losses.
7)
Within the framework of an open exchange Request, the Client undertakes to respond promptly, within ten minutes, to
the Service representatives via the email address provided in the exchange Request, as well as via Telegram
messenger, if such contact was provided. The Service is not responsible for any consequences resulting from the
Client ignoring important messages sent by the exchange Service via email or through Telegram.
8) After payment
of the Order, the client confirms it by clicking a button in the Order, and is obliged to immediately provide the
Service with a PDF document of the payment receipt with successful transfer status to confirm the transaction. Any
editing of the payment receipt (cropping included) is not allowed. Delayed submission of the receipt leads to rate
recalculation in the Order. If the bank does not allow export of the receipt (authorization pending bank
confirmation), the client may attach a statement of operations showing successful transfer.
9) The rate for the
Order is fixed for ten minutes for passing verification (if required), and for thirty minutes (twenty for directions
involving sale of cryptocurrency) for obtaining details, completing payment, and attaching the receipt. Afterwards,
the rate becomes “floating”, which the User is notified of via email.
10) If detail provision is delayed by more
than ten minutes, the rate remains fixed in favor of the Client.
11) In cases where the Client does not provide
the requested information for an open Order within ten minutes, the rate for such Order may be recalculated if
necessary.
12) If the bank blocks the ability to transfer funds to the payment details in the Request (e.g.,
access to the online banking account or the card is restricted), the Client must contact the Service operator for
guidance and request alternative payment details. In such cases, the Service is not responsible for the bank’s
actions but provides support to the Client.
13) During the transfer of funds for the Order, the client must leave
the payment comment required by the exchange Service, or not leave one at all if not required. Ignoring this may
lead to delays, additional payment requirements (e.g., sending one ruble with specified comment), or possible rate
revision.
14) The processing time for Requests ranges from 5 minutes to 24 hours, but may be extended to 72 hours
or more in case of suspected fraud, technical failures, bank blocks, or the need for additional document or video
verification. The Client agrees that the indicated timeframe is not guaranteed.
15) If after placing the Order,
the currency pair exchange rate on the market changes by 0.5% or more, the Service may recalculate the Order.
16)
Payment details are valid for 30 (thirty) minutes from issuance. After expiration, details become invalid, and
payment to them is prohibited. If the User pays after that time, funds may be lost due to arriving to inactive
details.
17) The payment system corresponding to the currency sent to the Client may differ from the system used
by the exchange Service. Also, the system corresponding to the currency given by the Client may differ from the
payment system accepting payment.
18) Within an open exchange Order, the User receives payment details and the
bank name to which payment should be made. If the User transfers to a bank other than specified, the exchange
Service reserves the right to withhold a penalty commission to cover costs.
19) The Service has the right to
suspend the processing of a Request until the Client provides confirmations of the successful crediting of funds, if
such confirmations are required to complete a security check or to eliminate technical or operational risks. These
measures shall not be considered a violation of the Request processing time.
20) If the Client has been provided
with payment details for the Request, but did not make the payment, did not confirm the payment as required, and
also did not contact the Service within a reasonable period, the Service has the right to consider such a Request
canceled and its obligations regarding its execution terminated.
21) If the transfer has the status "processing"
or "under review", the Client is required to urgently cancel the transfer. If cancellation is not possible or a
problem arises, the Client must immediately contact the support chat on the website.
6.21. Liability.
1) When creating an exchange Order, the User
undertakes to fully familiarize themselves with the contents of the Order and strictly follow all instructions,
notes, recommendations and conditions specified in both the Order and this Agreement. Any deviations may result in
processing delays, penalty commission retention depending on violation severity. Also, in case of rate fluctuation
during dispute, recalculation at Service's discretion may occur. The fact of creating an exchange Order by the User
is considered full acceptance of the conditions. If the User ignores this Agreement, instructions, notes,
recommendations and Order conditions, claims against coindrop.trade for slow processing, recalculation, or retention
will not be accepted.
2) The Service is not responsible for bank actions (freezing, rejection, delays). Under
such conditions – the rate is recalculated at the time of fund receipt.
3) If a Client’s card or account is
blocked due to suspected violations of Russian law (including Federal Laws 115-FZ or 161-FZ), the Client must
provide evidence that the block was related to a specific transaction conducted via the Service. This includes
obtaining an official response from the bank or Central Bank of Russia stating the reason for the block and
identifying the specific transaction, confirming that the issue is indeed a block (not another type of restriction),
and sending all relevant documentation to support@coindrop.trade within three business days. If it is confirmed that
the block was due to a transaction via the Service, the Service will provide supporting information and assist in
preparing a statement for the bank or Central Bank. In case of suspected legal violations, the Service may report
the transaction to competent authorities but is not obliged to disclose the other party’s personal data without a
court order.
7. Operation of technical support operator:
7.1. Support operator
consults on issues related to the Service.
7.2. The operator does not provide consultation on issues unrelated to
the Service (e.g., bank operations, exchange wallets, other companies).
7.3. The operator has the right to
terminate communication with the User in case of inappropriate behavior.
7.4. The User may receive notifications
about Order status and other information, including promotional, to the email specified during exchange. Unsubscribe
via link in the email.
7.5. The operator provides consultative support and does not perform exchange
operations.
7.6. Average response time of the operator is up to 10 minutes, but may vary depending on
workload.
7.7. The operator does not influence rate, limits or exchange directions.
8. Warranties and liability of the parties:
8.1. The Service is not
liable for disputes between Clients. All losses arising from one party failing to fulfill obligations, demanding
refunds, or making threats are borne by the parties themselves.
8.2. The Service is not liable for failures of
third-party systems (banks, payment providers), including:
1) Technical work by the bank preventing transfer;
2)
Blocking of a bank card by security service;
3) Long transfer processing time due to bank or payment system;
4)
Transaction not appearing in the network for more than 20 minutes;
5) Freezing of transfer on a cryptocurrency
wallet;
Claims in such cases are directed to the organization where the failure occurred. The Service provides
support within its capabilities.
8.3. The Service is not liable for consequences of force majeure.
8.4. The
Service is not responsible for delays caused by additional payment verification or waiting for confirmations.
8.5. The
Service is not a bank payment agent or money transfer operator as defined by Federal Law 161-FZ. All transfers are
made directly between Clients. Users must comply with bank restrictions themselves (e.g., using only personal
accounts for transfers, see 6.20).
8.6. The Service is not responsible for any actions taken by Clients against
each other after the exchange, including threats, refund demands, or accusations. If one Client complains about
another, the Service may recommend contacting law enforcement, but it does not act as an arbitrator.
8.7. The
Service shall not be liable for the actions of third parties, including but not limited to the Client’s use of any
external websites, investment platforms, exchanges, brokers, or for any fraudulent schemes, social engineering, or
deceptive practices in which the Client may have been involved. The Service is not affiliated with, in collusion
with, or otherwise connected to any third parties that may have misled the Client, and it does not participate in
any transactions or agreements between the Client and such parties. All actions taken by the Client under a Request
are performed voluntarily, knowingly, and without coercion. The provision of payment details by coindrop.trade does
not constitute the Service’s involvement in any contract, agreement, or obligation beyond the technical transmission
of such details. All risks arising from third-party actions, as well as any losses incurred by the Client outside
the scope of the Request, shall be borne solely by the Client.
9. User’s responsibility:
9.1. The User is responsible for the
correctness of provided information. In case of error or false information, coindrop.trade is not responsible for
possible consequences.
9.2. The User confirms that:
1) They have provided accurate information;
2) They are
not engaged in money laundering;
3) They use the Service exclusively for legal purposes;
4) They are
responsible for their own tax obligations;
5) They do not violate Russian digital currency laws, including the
prohibition on using cryptocurrency to pay for goods/services or offering it to an undefined group of persons. The
Service does not offer cryptocurrency for purchase, but merely provides a technical platform for Users to exchange
assets with one another.
9.3. The Service does not provide financial or investment advice.
9.4. The User is
not responsible for failure to comply with this Agreement in case of force majeure, but must provide evidence.
10. Other conditions:
10.1. Processing and protection of personal data
are described in the Privacy Policy.
10.2. Exchange is carried out via an Order created on the Service’s website.
11. Force Majeure:
In case of force majeure, neither the Client nor the
Service is liable for non‑performance. The Client must promptly notify the Service and provide supporting documents.
12. Dispute resolution:
12.1. Claims are sent to email:
support@coindrop.trade.
12.2. Response time to a claim by the exchange Service is up to 24 hours.
12.3. The
claim should include the Order number, issue description and evidence — this speeds up the response.
12.4. The
parties undertake to resolve disputes amicably and with mutual respect.
12.5. In case of disputes, the Client is
obliged to provide all materials and confirmations requested by the Service. The processing of the Request will be
suspended until such materials are provided.
13. Final provisions:
13.1. The terms and conditions are agreed with
the User electronically when creating an Order. Agreement with the terms published electronically is valid and
identical to written consent. When creating an Order, the User confirms having read this Agreement.
13.2. The
Service has the right to change the terms of the Agreement. Changes are published on the website and take effect
upon publication. Users disagreeing with new terms may stop using the Service by sending notice to
support@coindrop.trade.
13.3. All information on the site is protected by copyright. Use of any materials is
permitted only with written consent of the Service.
13.4. The User confirms having read and agrees with all
terms.
14. Contact information:
14.1. Support is available via live chat on
the website, email: support@coindrop.trade or Telegram (specified in the “Contacts” section).
15. Cooperation and proposals:
15.1. Collaboration proposals are
reviewed via email info@coindrop.trade. Applications from questionable organizations are not considered.
15.2.
Advertising proposals are not accepted.
15.3. The Service is open to listing on promising monitors.
16. Operating hours of the exchange service:
16.1. The Service operates
24/7.
16.2. Schedule changes are published in advance.
17. Affiliate program
17.1. Registered Users may participate in the
affiliate program.
17.2. A Client who completes an exchange after following a personal link is considered a
referral. Exchange without using the link invalidates this status.
17.3. The User receives 0.20% from each
referral exchange.
17.4. Minimum amount for withdrawal of affiliate funds is 2,000 rubles.
17.5.
Administration may change commission rates and restrict participation in the program.
17.6. In case of system
abuse Administration may withhold reward.
17.7. Manipulating referral accruals to bypass the system is
prohibited.
17.8. Maximum time for affiliate funds to be credited is 7 business days.
17.9 Withdrawal request
is made through the Personal Account.
17.10. Information on affiliate balance and referrals is available in the
Personal Account.
17.11. The program does not apply to cash exchanges.
