1.1. This User Agreement governs the use of the coindrop.trade website, the creation and fulfillment of exchange Orders, the application of security procedures, the refund process, the handling of inquiries, and other terms governing the User's interaction with the Service.

1.2. "COINDROP", the "Service", or "We" means the coindrop.trade online service and the person administering the Service. The "User", "Client", or "You" means an individual who uses the website or creates an Order.

1.3. Creating an Order, creating an Account, checking the box confirming acceptance of the documents, or otherwise using the Service constitutes acceptance of this Agreement, the AML/KYC/SoF Policy, the Privacy Policy, and the terms of the relevant Order.

1.4. If the documents conflict, the following order of precedence applies: the terms of the relevant Order prevail with respect to the amount, exchange rate, Payment Details, validity period, network, and Exchange Direction; the AML/KYC/SoF Policy prevails with respect to checks, AML-Holds, and documents; the Privacy Policy prevails with respect to personal data processing; and this Agreement applies to all other matters.

1.5. The fact of acceptance and material actions taken by the User may be recorded in the Service's technical logs, including the date, time, IP address, email address, Order number and parameters, document versions, device specifications, and other information necessary to fulfill the Order, maintain security, and resolve disputes.

1.6. If the User does not agree to this Agreement, the related documents, or the terms of a particular Order, the User must not create the Order and must stop using the Service.

1.7. The User confirms that they are at least 18 years old, have full legal capacity, act on their own behalf and in their own interests, are not under the control or pressure of any third party, and are not following any third-party instructions related to fraud, deception, or unlawful activity.

1.8. A User may have only one Account unless otherwise agreed with the Service. The User is responsible for safeguarding access credentials for their Account, email, Telegram, devices, and other communication channels used to interact with the Service.

1.9. If the User discovers unauthorized access, the User must immediately notify the Service at support@coindrop.trade, through the online chat on the website, or via Support on Telegram.

2.1. Order means a User's request, submitted through the website, to exchange assets in the selected Exchange Direction and specifying the amount, exchange rate, Payment Details, time frames, fee, status, and other terms.

2.2. Exchange Direction means the pair of assets, payment methods, or currencies selected by the User when creating an Order.

2.3. Exchange Rate means the calculated ratio between the assets under an Order, displayed to the User before the Order is created and applied subject to the exchange-rate locking and recalculation rules.

2.4. Service Fee means the Service's compensation, which is included in the Exchange Rate or stated separately in the Order where supported by the interface.

2.5. Payment Details means bank, card, cryptocurrency, electronic payment, cash, or other details required to receive or send funds under an Order.

2.6. Digital Currency means a digital asset recorded and transferred using a distributed ledger or another information system.

2.7. AML/KYC/SoF means procedures for verifying risks, the User's identity, ownership of Payment Details, the source of funds, and the economic purpose of a transaction.

2.8. AML-Hold means the temporary suspension of an Order to review a transaction, address, transfer, User, Payment Details, or documents where indicators of increased risk are present.

2.9. Service Partner means an individual or organization engaged by the Service to provide technical, operational, settlement, courier, compliance, or other support for an Order.

2.10. Support means the Service's employees or representatives who advise Users, assist with Orders, receive inquiries, and request the necessary supporting evidence.

3.1. The Service enables the User to create an Order to exchange assets in the available Exchange Directions, receive a quote, Payment Details, status notifications, assistance from Support, and the result of the Order, provided that the User complies with the terms of the Service and the relevant Order.

3.2. The Service is an online service for processing and assisting with exchange Orders. The Service does not represent that it holds a banking license or has the status of a credit institution, payment system operator, money transfer operator, bank payment agent, operator of an information system for digital financial assets, digital financial asset exchange operator, broker, dealer, investment adviser, mining operator, mining pool operator, or any other regulated status unless that status is expressly stated on the website.

3.3. The Service does not open bank accounts for Users, issue electronic means of payment, accept payments for goods, work, or services, or provide payment acceptance services on behalf of banks, payment systems, or third parties.

3.4. Within the Service, Digital Currency is treated solely as the asset being exchanged under an Order. The Service does not accept Digital Currency as payment for goods, work, or services, does not offer such payment, and does not disseminate information suggesting that such payment is available.

3.5. The Service does not issue Digital Currency, organize mining or mining pools, issue or maintain a register of digital financial assets, or provide the services of a digital financial asset exchange operator unless otherwise expressly stated on the website and supported by the relevant regulated status.

3.6. If a mandatory authorization, registration, or licensing regime is introduced in the future for the activities actually carried out by the Service, the Service may change its operating model, restrict or disable particular Exchange Directions, engage authorized partners, request additional documents, or suspend operations until its processes comply with the new requirements.

3.7. An Order may be fulfilled by the Service directly using its own operational infrastructure, verified partners, verified Payment Details, exchange infrastructure, consolidation addresses, dynamic addresses, and other technical solutions used to maintain security and liquidity, fulfill Orders, and conduct AML controls.

3.8. The Service does not use unverified P2P counterparties, questionable payment platforms, casinos, betting services, unlicensed brokers, unlawful exchange platforms, or other sources that, according to the information available to the Service, exhibit indicators of increased risk to fulfill Orders.

3.9. The Service assists with an Order until the User actually receives the funds due or until the Order is lawfully closed through cancellation, refund, refusal of service, blocking of the transaction by a third party, or assignment of another final status provided for in this Agreement. An AML-Hold is a temporary suspension and does not, by itself, mean that an Order has been closed.

3.10. An Order is deemed fulfilled once the funds have actually been credited to the Payment Details specified by the User. For Digital Currency payouts, an Order is deemed fulfilled once the transaction has been sent and has received the number of network confirmations specified in the Order or the rules for the relevant Exchange Direction.

3.11. The Service may decline to accept or fulfill an Order without stating a reason where necessary to maintain security, comply with the law, partner requirements, AML/KYC/SoF requirements, or sanctions restrictions, protect Users, or prevent fraud.

4.1. An exchange may be carried out only through an Order created in the Service interface. The Order must contain the material terms of the exchange, including its number, Exchange Direction, amount to be sent, amount to be received, Exchange Rate, fee, validity period, Payment Details, contact method, status, Digital Currency network where applicable, and other terms of the selected Exchange Direction.

4.2. The User must carefully verify all information before creating and paying for an Order. The material terms affecting the amount, time frame, Exchange Rate, Payment Details, network, fee, and fulfillment process are deemed agreed once the Order is created and must not be interpreted by reference to third-party correspondence, advertising, monitoring platforms, or oral explanations if they conflict with the active Order.

4.3. The User must use only their own Payment Details, cards, accounts, wallets, and addresses, except where otherwise agreed with the Service in advance and permitted for the selected Exchange Direction. The use of Payment Details belonging to another person or entity, including corporate, nominee, stolen, rented, or front-party Payment Details, is prohibited.

4.4. Unless otherwise specified in the Order or for the relevant Exchange Direction, the Service will review only transactions from cards, accounts, e-wallets, and other Payment Details held by the User as an individual. Transfers from Payment Details belonging to legal entities, sole proprietors, foreign banks, third parties, payment intermediaries, or other non-standard sources may be rejected, suspended for review, refunded, or processed only after additional approval.

4.5. A bank card, bank account, the Faster Payments System (SBP), an e-wallet, an e-wallet account number, an e-wallet virtual card, and other payment instruments are distinct methods of paying or receiving funds. The User must use the exact method specified in the Order or agreed with Support. The payment or receipt method may be changed only after confirmation by the Service.

4.6. The User must pay for the Order only to the Payment Details specified in the active Order, within their validity period, and in the amount specified in the Order, subject to any permitted variance expressly stated in the interface.

4.7. The User bears the risk of making a payment to expired, incorrect, changed, outdated, canceled, or unspecified Payment Details. If the Payment Details, bank, payment method, amount, or number of transfers is changed, the previous Payment Details cease to be valid as soon as the new terms are sent to the User. The Service will provide assistance to the extent technically possible but does not guarantee a refund and may deduct its actual expenses.

4.8. The Service may cancel an Order if the User does not pay for it on time, does not confirm payment, does not provide the requested information, or does not respond. If, after cancellation, it is established that a payment was pending and was actually received later, the Order is not deemed paid until the funds are actually received. Once the funds are received, the Service may reinstate the Order, offer a recalculation, agree on a new fulfillment procedure, or issue a refund less actual expenses.

4.9. For certain Exchange Directions, the Service may provide multiple sets of Payment Details, split a payment into parts, or make a payout through multiple transfers, which may be credited at different times. The Service will accommodate, where possible, a User's request to receive a payout in one transfer, two transfers, through a particular bank, SBP, card, e-wallet, or another method, but this is not guaranteed unless expressly confirmed by the Service in the Order or through an official communication channel.

4.10. With the User's consent, the Service may fulfill multiple Orders through a single transfer or blockchain transaction and may allocate a single payment by the User among multiple Orders. In that case, the obligations under each Order are deemed fulfilled to the corresponding extent once the total amount has actually been received and its allocation has been recorded in the Service's records.

4.11. After making payment, the User must click the payment confirmation button where provided in the interface and submit a valid receipt, PDF receipt, transaction confirmation, statement, or other document showing a successful payment status. Documents must not be altered, cropped, or edited in a way that conceals material transaction details.

4.12. If a payment is shown as "processing", "under review", "awaiting confirmation", "pending review", or with a similar status, the User must not make a duplicate payment without first consulting Support. If the payment can be canceled without risking a duplicate debit, the User must take reasonable steps to cancel it and notify the Service.

4.13. If the Order specifies a mandatory payment reference, the User must enter it exactly as provided. If the Order instructs the User not to include a reference, the User must leave it blank. Failure to comply may result in a delay, review, recalculation, or refund less actual expenses.

4.14. The receiving Payment Details, email address, phone number, Telegram account, payment source, bank, wallet, network, or other material information for an active Order may be changed only after the request has been reviewed and confirmed by the Service. A message from the User stating that they wish to pay or receive funds by another method does not, by itself, change the Order until confirmed by the Service.

4.15. The User must provide a wallet address for receiving the selected asset on the selected network. Providing a token smart contract address, an address for an unsupported asset, the wrong network, an exchange address without a required memo, tag, or other identifier, an address the User cannot access, or any other incorrect address constitutes an error by the User and may result in a delay, cancellation, a request for a new address, or an inability to recover the funds.

4.16. A receipt, payment slip, screenshot, statement, or other evidence that a payment was made is not sufficient proof of payment under an Order unless the recipient has confirmed that the funds were actually credited. In that case, the Service may request additional evidence of the transfer from the User, including a screen recording from the banking application showing the transaction. The Service may suspend processing of the Order until the necessary evidence is provided.

4.17. The User must respond to important requests from the Service concerning an open Order without undue delay and no later than 10 minutes after receiving the request. Failure to respond may result in delays, a change in the Exchange Rate, inability to fulfill the Order, or other consequences for which the Service is not responsible.

5.1. The Exchange Rate, amount to be sent, amount to be received, fee, Order validity period, minimum and maximum amounts, available reserve, and processing time frame are displayed to the User before payment. By creating an Order, the User agrees to these terms.

5.2. The Service Fee is included in the Exchange Rate unless expressly stated otherwise in the Order. Fees charged by banks, payment systems, cryptocurrency networks, wallets, exchanges, and other third parties are payable by the sender or reflected in the calculation if specified in the Order.

5.3. For non-cash Exchange Directions, the Exchange Rate is locked for the period specified in the Order, subject to the grounds for recalculation set out in clause 5.4 of this Agreement. If the stated period is 30 minutes, the User must pay for the Order and provide proof of payment within that period. A 20-minute period may apply to certain Exchange Directions, while a separate 10-minute lock period may apply following preliminary verification.

5.4. If payment is not received within the Exchange Rate lock period, the transaction does not enter the mempool, the funds are not credited to the settlement system, the User fails to follow the instructions, or the rate for the currency pair changes by 0.5% or more according to the exchange, rate source, or calculation method specified in the Order or the rules for the Exchange Direction, the Service may cancel the Order or offer a recalculation at the current rate when the funds are actually received.

5.5. If recalculation becomes necessary after payment, the Service will notify the User of the reason, the revised calculation, and the available options. A payout under a recalculated Order will be made only with the User's consent. The User may reject the recalculation and request a refund less any actual expenses incurred.

5.6. If the Service delays issuing Payment Details or processing an Order for reasons within the Service's control, the Exchange Rate will not be adjusted against the User for the period of that delay, unless the delay results from an AML-Hold, force majeure, the actions of third parties, or the User's breach of the Order terms.

5.7. The standard processing time for an Order is 5 to 360 minutes unless another period is specified in the Order. This period may be extended to 24 hours due to high demand, technical failures, payment verification, a bank or network delay, AML/KYC/SoF requirements, suspected fraud, a User error, overnight processing, or insufficient matching liquidity.

5.8. Priority processing, a request to expedite an Order, an "urgent" or "priority" designation, or similar communication is an operational measure taken by the Service and does not change the standard processing time unless another time frame is expressly confirmed by the Service in the Order or through an official communication channel.

5.9. For cryptocurrency payouts, the Service sets the network fee at a level that is generally sufficient to fulfill the Order within the standard processing time. The Service is not responsible for delays caused by network congestion, blockchain failures, or the actions of validators, miners, token issuers, wallets, or exchanges if the Service used a reasonable fee and correct transaction parameters.

5.10. When an Order is created or its status changes, the Service will notify the User by email, through the Account, Telegram, online chat, or another communication channel specified in the Order. The notification may include the Order number, Exchange Direction, amount to be sent, amount to be received, the parties' Payment Details, receiving Payment Details, validity period of the unpaid Order, status, and Service contact information.

5.11. The technical status of an Order, a bot notification, a button error, an interface failure, a delay in refreshing the page, a CAPTCHA, technical unavailability of the website, or an error displaying the Exchange Direction, reserve, or Payment Details does not change the actual settlement status. If the technical status conflicts with the actual movement of funds, data from the blockchain network, bank, or payment system, the Service's internal logs, and verified transaction documents will prevail.

5.12. For cash Exchange Directions, the Exchange Rate lock terms, city, date, time, time zone, rate source, fee, transfer method, and procedure for confirming receipt of funds will be displayed in the Order or sent to the User through an agreed communication channel.

6.1. The User agrees to use the Service only for lawful purposes, provide accurate information, respond promptly to Support requests, and refrain from any action that disrupts the Service, infringes the rights of others, or violates the rules of banks, payment systems, blockchain networks, or applicable law.

6.2. The User is prohibited from using the Service for money laundering, terrorist financing, sanctions evasion, fraud, carding, scams, extortion, ransomware distribution, trafficking in stolen data, transactions involving the darknet, cryptocurrency mixers or gambling, illegal brokers, unlicensed investment schemes, assets with critical AML flags, or any other unlawful activity.

6.3. The User confirms that the assets used in the Order are lawfully owned by the User, are not subject to any dispute, seizure, lien, unlawful possession, theft, fraud, sanctions restriction, or third-party claim, and that the User has independent access to the wallet, address, account, card, or other Payment Details specified for receiving funds.

6.4. The User must not create an Order at the request of unknown persons, employees of questionable investment projects, fraudulent brokers, representatives of sham exchanges, purported bank security staff, or other persons who may use the User to commit fraud, withdraw funds, or circumvent restrictions.

6.5. The User is solely responsible for fulfilling any tax, foreign exchange, reporting, and other obligations that may arise from using the Service, holding or exchanging assets, or receiving income.

6.6. The User must not attempt to reverse a payment after an Order has been fulfilled, raise a false dispute, demand duplicate payment, submit forged receipts, alter payment documents, conceal material information, or use the Service to harm others.

6.7. A breach of this section constitutes grounds for suspending an Order, imposing an AML-Hold, requesting additional evidence, recalculating or canceling an Order, issuing a refund less actual expenses, refusing future service, disclosing information to competent authorities, and recovering direct losses.

7.1. The Service applies risk-based AML/KYC/SoF controls as an internal measure to review transactions, protect Users, and interact securely with partners, monitoring platforms, and payment infrastructure. This does not mean that the Service has any special regulated status unless that status is expressly stated on the website.

7.2. A review may be conducted using internal procedures, external AML analysis tools, including BitOK and BestChange AML Report, sanctions lists, blockchain analytics, checks of transactions, addresses, Payment Details and User behavior, and other tools for assessing risk factors.

7.3. The Service may impose an AML-Hold before or during fulfillment of an Order or after funds have been received if the transaction, Payment Details, address, TxID, amount, User behavior, source of funds, country, payment method, or other circumstances exhibit indicators of increased risk.

7.4. Grounds for an AML-Hold may include a "High Risk" or other material Risk-Score rating; links to sanctions, the darknet, cryptocurrency mixers, ransomware, fraud, stolen funds, terrorist financing, gambling, or unlicensed platforms; suspicious transaction structuring; the use of another person's Payment Details; refusal to undergo verification; mismatched information; a third-party complaint; or a request from a bank, payment system, monitoring platform, partner, or competent authority.

7.5. As part of a review, the Service may request an identity document, a selfie or video verification, proof of ownership of a card, account, wallet, or address, a receipt, PDF receipt, statement, transaction confirmation, TxID, information about the source of funds, the economic purpose of the transaction, source of income, and other materials necessary to assess risk.

7.6. If the User sends Digital Currency from an exchange, custodial wallet, payment service, hot wallet, wallet with dynamic addresses, or another source, the actual sending address may differ from the address provided by the User. The User must notify the Service of this in advance and, upon request, provide evidence of ownership of the account, address, or transaction, or of their authority to dispose of the asset. A mismatch in the sending address without a sufficient explanation constitutes grounds for an AML-Hold, a document request, recalculation, refund, or refusal of service.

7.7. The detection of a fake token, fictitious balance, unsupported asset, counterfeit wallet or exchange interface, invalid TxID, forged receipt, altered payment document, imitation Account, or other indicators of a fraudulent transaction constitutes grounds for an AML-Hold, refusal of service, cancellation of the Order, blocking of access, and disclosure of information to monitoring platforms, partners, or competent authorities as permitted by law.

7.8. The Service does not request, and the User must not provide, passwords, one-time codes, CVV codes, full bank card numbers, seed phrases, private keys, recovery codes, access to a device, or any other information that would allow control over the User's funds. During video verification, the User must conceal unrelated information and display only the information relevant to the transaction under review.

7.9. The estimated time for an initial review is up to 24 hours after the requested materials are received. In complex cases, this period may be extended to 7 calendar days and, where requests are made to banks, payment systems, partners, monitoring platforms, or competent authorities, for the time required to receive a response or lawfully resolve the matter.

7.10. Refusal to undergo a review, submission of inaccurate information, failure to respond to requests, attempts to pressure the Service, or the discovery of critical risks constitute grounds for refusing service, canceling the Order, issuing a refund, continuing the AML-Hold, or disclosing information to competent authorities where required by law, partner rules, or the circumstances of the review. Where AML risk is elevated but not critical, the Service may also refuse the standard Exchange Direction, offer a separate Exchange Direction for assets with elevated AML risk, request additional documents, or issue a refund to a verified address.

7.11. The Service takes reasonable measures to review outgoing cryptocurrency assets and does not use payout addresses or sources that, according to information available to the Service, are directly or indirectly associated with high-risk or unlawful sources. Payouts may be made through unique addresses, low-risk addresses, addresses of verified platforms, operational addresses, consolidation addresses, and other verified infrastructure.

7.12. The Service may request additional information about the sender, recipient, source of funds, purpose of the transaction, wallet address, exchange, platform, counterparty, or flow of funds where necessary for AML/KYC/SoF, partner or monitoring-platform rules, payment infrastructure requirements, or the lawful resolution of a dispute.

7.13. Any preliminary AML check of an address or TxID on the website is for informational purposes only and does not limit the Service's right to conduct its own review when an Order is created or fulfilled.

8.1. A refund may be issued where funds are received after an Order has been canceled, fulfillment is technically impossible, the User rejects a recalculation, an AML/KYC/SoF decision requires a refund, the amount is incorrect, the Payment Details cannot be used, payment is late, or another ground exists under this Agreement, the Order terms, or a decision of the Service.

8.2. To request a refund, the User must contact support@coindrop.trade, use the online chat, or contact Support on Telegram, providing the Order number, reason for the refund, Payment Details or address for the refund, and supporting documents. The Service may accept the request only through a verified communication channel.

8.3. A refund will be sent to the sender's original Payment Details where technically possible and not prohibited by AML/KYC/SoF requirements, bank, payment system, or network rules, or applicable law. If a refund to the original Payment Details is impossible, unavailable, or unsafe, the Service may, after additionally verifying ownership of the Payment Details, offer a refund to alternative Payment Details, a refund in Digital Currency, credit toward a new Order, or another reasonable method of resolution.

8.4. For a refund under an unfulfilled Order, the amount retained by the Service may not exceed the actual costs associated with the refund, including any bank, payment system, network, or partner fee and any other documented expense actually incurred.

8.5. When Digital Currency is refunded, the actual network fee and other actual expenses are deducted. For a good-faith User whose funds have not been found to be linked to unlawful sources following a review, deductions are limited to the actual cost of the refund.

8.6. The estimated refund period is up to 3 business days after the decision is made and correct Payment Details are received, unless a longer period is required due to AML/KYC/SoF, the operation of a bank, payment system, blockchain network, partner, monitoring platform, or competent authority, or the need for additional verification of the refund Payment Details.

8.7. If the User pays for an Order after the Payment Details have expired, sends funds to incorrect Payment Details, selects the wrong network or bank, enters an incorrect payment reference, memo, tag, or payment description, provides another person's information, or otherwise breaches the payment terms, the Service will provide assistance to the extent technically and operationally possible but does not guarantee a refund if the funds have already been sent to a third party, blocked, debited, converted, or made unavailable for reasons outside the Service's control.

8.8. If the actual payment amount differs from the Order amount by more than the permitted variance stated in the Order, or by more than 5% where no separate variance is stated, the Service may suspend processing, request supporting evidence, offer a recalculation based on the amount actually received, or issue a refund less actual expenses.

8.9. Any amount paid in excess of the Order amount will be refunded after receipt and ownership of the payment have been verified, provided that a refund is technically possible and does not conflict with AML/KYC/SoF requirements. The Service may deduct the actual expenses associated with refunding the overpayment.

8.10. If a small residual balance arises under an Order due to underpayment, overpayment, or rounding, or if a remaining amount would be technically or economically impractical to send in a separate transfer, the Service may, with the User's agreement, pay the balance through a separate transfer, credit it toward the next Order, apply it to a subsequent exchange, or issue a refund less actual expenses. Until the method of settling the balance is agreed, that balance is not deemed an overdue debt of the Service.

8.11. If an Order has been fulfilled correctly, any subsequent payment reversal, dispute, complaint, banking restriction, or User error does not obligate the Service to make a duplicate payout.

8.12. If the User, the recipient of funds, or another person claims that a payment was not received, was only partially received, was credited incorrectly, or has a disputed status, the Service may suspend payment of the balance, any duplicate or additional payout, any refund, or reinstatement of the Order until sufficient evidence is received. Such evidence may include a screen recording from the banking or payment-system application, transaction history for the relevant period, a statement, transaction confirmation, PDF receipt, a bank document bearing an electronic signature, or other material that makes it possible to verify whether the disputed payment was received.

8.13. If a refund relates to a high-risk transaction, sanctions risk, or a request from a bank, payment system, monitoring platform, partner, or competent authority, the Service may continue the AML-Hold, request additional documents, offer a refund to a verified address or verified Payment Details, or postpone the refund until the matter is lawfully resolved.

9.1. The User must comply with the rules of any bank, payment system, wallet, blockchain network, or other third-party service used to pay or receive funds under an Order.

9.2. When making an SBP transfer using a phone number, the User must select the exact recipient bank specified in the Order. A single phone number may be linked to multiple banks, and the automatic selection of a bank by the payer's application is outside the Service's control.

9.3. The recipient name displayed by the bank for an SBP or card transfer is generated by the banks and payment infrastructure. Minor variations in the way the name is displayed do not, by themselves, constitute an error by the Service where the Payment Details match the Order.

9.4. A transfer to a bank not specified in the Order, or to an incorrect number, card, account, wallet, address, or network, constitutes an error by the User. The Service may assist in tracing the payment or communicating with the relevant parties but does not guarantee a refund and is not responsible for the consequences of that error unless it was caused by a proven technical error of the Service.

9.5. If a bank, payment system, telecommunications provider, wallet, exchange, blockchain network, or other third-party service delays, rejects, blocks, freezes, refunds, or reviews a payment, the Service will provide reasonable assistance but is not responsible for the decisions, time frames, or restrictions imposed by those third parties unless the delay was caused by a proven error of the Service.

9.6. Bank limits, anti-fraud checks, rejection of a second or subsequent payment, inability to send the amount in a single transfer, or a restriction involving a particular bank, card, account, SBP, or e-wallet are the responsibility of the User and the relevant third party. If part of the payment has already been made, any further payment from another bank, card, account, or wallet is permitted only after consultation with Support and may require additional verification.

9.7. If a card, account, wallet, or transaction is blocked under Federal Law No. 115-FZ, Federal Law No. 161-FZ, internal bank rules, anti-fraud controls, sanctions procedures, or other requirements, the User must obtain an official response from the bank, payment system, or competent authority identifying the reason for the restriction and its connection to the specific Order. Until that document is provided, the restriction is not deemed to have been caused by the Order.

9.8. An attempt to reverse or dispute a payment, initiate a chargeback, or report an erroneous transfer, fraudulent debit, or other basis for a refund without lawful grounds after an Order has been properly fulfilled constitutes a material breach of this Agreement. The Service may suspend service, request documents, disclose information to a bank, monitoring platform, partner, or competent authority, and seek compensation for direct losses.

9.9. The Service does not disclose the personal data of another person, partner, or payment recipient without a lawful basis, court order, request from a competent authority, or need to protect the rights of the Service and Users as permitted by applicable law.

9.10. References to banks, SBP, cards, e-wallets, or payment systems on the website are used solely to identify the payment or receipt methods that may be available under an Order and do not mean that the Service acts on behalf of any bank, payment system, or money transfer operator.

10.1. The Service is responsible for accurately displaying the Order terms, issuing Payment Details, performing calculations in accordance with the published terms, providing reasonable assistance with the Order, securely processing data, and fulfilling its obligations under this Agreement.

10.2. The Service will compensate the User for documented direct losses where those losses were caused specifically by a proven error of the Service in fulfilling an Order, including incorrect Payment Details, an incorrect calculation, an erroneous transfer, the use of a high-risk payout source, an insufficient network fee, or other transaction parameters within the Service's control, provided that the User complied with the Order terms and this Agreement.

10.3. The Service is not responsible for losses, delays, or restrictions caused by User errors, a breach of the Order terms, use of another person's Payment Details, or the actions of banks, payment systems, blockchain networks, wallets, exchanges, telecommunications providers, government authorities, monitoring platforms, persons administering sanctions regimes, token issuers, or other third parties unless those circumstances were caused by a proven error of the Service.

10.4. Lost profits, losses associated with changes in market rates, investment decisions or actions taken by the User after receiving funds, third-party fraud schemes, restrictions imposed for reasons unrelated to a specific Order, and indirect losses are not compensable unless otherwise required by applicable law.

10.5. The User is responsible for the accuracy of the information provided, the lawful source of funds, ownership of the Payment Details, compliance with the Order instructions, timely communication with Support, and the User's tax and other personal obligations.

10.6. The Service is not a party to the User's transactions with third parties, investment projects, purchases, loans, transfers to relatives, payments for goods, work, or services, or any other relationship outside the specific Order. The provision of Payment Details, an address, a payment reference, or instructions under an Order does not establish the Service's participation in any such relationship.

10.7. The Service may restrict the User's access to the website, Account, or particular Exchange Directions in the event of a breach of this Agreement, suspected fraud, abuse of rights when publishing reviews or submitting inquiries, threats, blackmail, document forgery, an attempt to reverse payment after an Order has been fulfilled, an attempt to receive funds twice, DDoS attacks, spam, or other bad-faith conduct. Such a restriction does not deprive the User of the right to have a substantiated claim reviewed.

10.8. The Service is not responsible for an inability to fulfill an Order or for changes to its terms where caused by changes in legislation, the introduction of a new authorization regime, the position of regulators, restrictions imposed by banks, payment systems, monitoring platforms, or partners, sanctions requirements, infrastructure blocks, or other circumstances arising after the Order was created and outside the Service's control.

11.1. The Service processes the User's personal data for registration, creating and fulfilling Orders, communicating with the User, conducting AML/KYC/SoF checks, maintaining security, preventing fraud, accounting and legal record-keeping, handling inquiries, and complying with applicable requirements.

11.2. The categories, purposes, retention periods and methods of processing, the User's rights, and the procedure for protecting personal data are governed by the Privacy Policy published on the website. Data may be disclosed to third parties only to the extent necessary to fulfill an Order, perform security checks, enable partners to provide services, comply with the law, or protect the rights of the Service and Users.

11.3. The User agrees to receive operational notifications concerning an Order by email, through the Account, Telegram, online chat, or another channel specified by the User. Operational notifications are not marketing messages and are necessary to fulfill the Order.

11.4. Marketing or informational messages may be sent only with the User's consent or on another lawful basis. The User may opt out of marketing messages using the method specified in the message or by contacting Support.

11.5. The Service may retain documents, logs, receipts, correspondence, AML/KYC/SoF review results, and materials relating to disputed transactions for as long as necessary to protect the Service's rights, fulfill an Order, or interact with monitoring platforms, banks, payment systems, partners, and competent authorities. Materials unrelated to the review of a transaction must not be requested or retained unnecessarily.

12.1. Support is available 24 hours a day unless different hours are stated on the website and assists Users with the operation of the Service, Order statuses, supporting evidence, refunds, AML/KYC/SoF, and technical difficulties. The Service is not required to provide guidance on the operation of banks, exchanges, or wallets, or on taxation, investments, third-party projects, or other matters outside the Service's scope of expertise.

12.2. Claims should be submitted to support@coindrop.trade, through the online chat on the website, or via Support on Telegram at @coindrop_official. The User should include the Order number, email address, description of the issue, amount, date, Payment Details, TxID, receipts, screenshots, statements, and any other evidence.

12.3. The Service will provide an initial response to the User within 24 hours. A full review may take longer if verification by a bank, payment system, blockchain network, partner, or monitoring platform, an AML/KYC/SoF review, or a response from a competent authority is required. The Service will respond to requests from monitoring platforms in accordance with the procedures and time frames established by the rules of the relevant platform.

12.4. In the event of a dispute, payment reversal, bank complaint, inquiry from a monitoring platform, AML-Hold, erroneous payment, or data mismatch, the User must provide all materials requested by the Service. Fulfillment of the Order, a refund, or review of the claim may be suspended until those materials are provided.

12.5. A request, inquiry, or claim concerning an old, canceled, incorrectly identified, non-existent Order, or an Order unrelated to the User does not constitute grounds for fulfilling a transaction, issuing a refund, or making a payout until the valid Order, amount, Payment Details, sender, recipient, and actual movement of funds have been identified.

12.6. The User may publish objective reviews and submit inquiries through monitoring platforms, forums, and other websites. The Service does not restrict the User's right to make a good-faith complaint or publish a good-faith review.

12.7. Threats, blackmail, forged evidence, knowingly false information, or pressure intended to obtain an unjustified benefit or duplicate payout constitute an abuse of rights and may result in refusal of future service.

12.8. The Service may respond to public claims and disclose information required to review an inquiry to a monitoring platform, in accordance with the law and privacy rules and to the extent necessary to protect the parties' rights.

12.9. Support may terminate a conversation or move the correspondence to an official channel if the User acts aggressively, makes threats, sends spam, refuses to provide the Order number, demands disclosure of third-party personal data, or attempts to obtain information unrelated to the User's Order.

13.1. The parties are not liable for any failure or improper performance of their obligations caused by force majeure circumstances that the affected party could not reasonably have foreseen or prevented.

13.2. Force majeure may include actions by public authorities, prohibitions or restrictions on Digital Currency transactions, sanctions, military action, widespread disruptions to communications, power supply, or internet access, cyberattacks, data-center failures, blockchain network failures, actions taken by banks and payment systems to comply with mandatory requirements, emergencies, and other circumstances beyond the parties' control. These circumstances constitute force majeure only if they are extraordinary, unavoidable, and outside the reasonable control of the affected party.

13.3. Changes to the legal treatment of Digital Currency, bank transfers, payment methods, AML/KYC/SoF, sanctions requirements, tax rules, or the requirements of monitoring platforms or partners may result in amendments to this Agreement, the disabling of Exchange Directions, additional checks, changes to limits, temporary suspension of operations, or transition to a new Order fulfillment model.

13.4. A party affected by force majeure or a regulatory restriction must notify the other party within a reasonable time and take steps to mitigate the consequences where technically and legally possible.

14.1. The Service may amend this Agreement, the AML/KYC/SoF Policy, the Privacy Policy, Exchange Directions, limits, reserves, fees, operating hours, and other terms. Amendments take effect when published on the website unless the new version specifies a different effective date.

14.2. A new version of this Agreement applies to Orders created after it is published. Orders already created remain subject to the version in effect when the Order was created unless the amendment relates to mandatory legal requirements, AML/KYC/SoF, sanctions, security, force majeure, directives from competent authorities, or the need to prevent an unlawful transaction.

14.3. The version of this Agreement, publication date, fact of acceptance, and Order parameters may be retained in the Service's logs and used to confirm the terms in effect when the Order was created.

14.4. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain valid and enforceable.

14.5. Current legal information and related Service documents are available at https://coindrop.trade/en/legal-information.

14.6. The Service's official contact page is available at https://coindrop.trade/en/contact.

14.7. Email for Support and claims: support@coindrop.trade. Support on Telegram: @coindrop_official. Email for business inquiries and legally significant communications: info@coindrop.trade.

14.8. Support is available 24 hours a day unless otherwise stated on the website. The Service may process particular Exchange Directions manually, semi-automatically, or on a limited basis where this is indicated on the website or in the Order or communicated to the User through an agreed communication channel.

14.9. The affiliate program, promotions, partnerships, listings, advertising offers, and other commercial initiatives are governed by separate rules where published on the website and do not change the Order fulfillment procedure under this Agreement.

14.10. The Service may disclose additional information about the operator, partners, registration, location, owners, management, regulatory status, or Order fulfillment model to monitoring platforms, banks, payment systems, partners, and competent authorities to the extent necessary for verification, listing, compliance with rules, security, or compliance with the law.