1. General Provisions:
1.1. This Agreement governs the relationship between the User and the coindrop.trade Service.
1.2. The terms “COINDROP”, “Service”, “We” refer to coindrop.trade. The terms “User”, “You”, “Client” refer to the person accepting the terms of this Agreement.
1.3. The User may register only one Personal Account.
1.4. The User must not use the Services under the influence of or on behalf of third parties.
1.5. The User is responsible for the security of the login credentials for the personal account.
1.6. Creating an Order constitutes acceptance of this Agreement and all related documents. The Agreement is a public offer, acceptance of which is made electronically and has legal force.
1.7. If the User does not agree with the terms of the Agreement or the instructions in the Order, they are not entitled to use the Service's Services.
2. Definitions of terms in this user agreement:
2.1. coindrop.trade (COINDROP) — an IT platform for transmitting payment details and enabling communication between users.
2.2. Service — an online platform for exchanging payment details and information between users.
2.3. User — an individual who wishes to use the Service’s services.
2.4. Client — a User who has created an Order.
2.5. Digital currency — blockchain-based cryptocurrency.
2.6. Electronic currency — funds in payment systems.
2.7. Payment system — a system for non-cash transfers.
2.8. Service’s Services — exchange operations and other services specified on the website.
2.9. A Payment is a currency transfer between Clients (exchange parties) within the scope of a Request.
2.10. Order — an exchange request submitted on the Service’s website.
2.11. Card verification — confirmation of the card’s ownership by its owner.
2.12. Rate — the exchange ratio fixed at the time of Order creation.
2.13. Support operator — a Service employee assisting Clients.
2.14. Administrator — a person determining the Service’s policy.
3. Subject of the agreement:
3.1. The Service provides IT functionality for matching counter orders and exchanging payment details. The Service does not accept, hold, or manage clients’ funds or digital currency, and is not a money transfer operator. All monetary settlements are carried out directly between the parties.
3.2. The Service provides consulting via the website, email, and Telegram. Response time depends on workload.
3.3. Once an Order has been assigned the status “Completed” based on confirmed crediting between Clients, the service shall be deemed rendered.
4. Rules for using the coindrop.trade website:
4.1. The website is available for personal use only.
4.2. The Service has the right to request additional documents to verify Client data.
4.3. The Service reserves the right to refuse an exchange or restrict access to the website.
4.4. The User is responsible for safeguarding login and password. It is recommended to use strong passwords.
4.5. Loss of credentials may lead to unauthorized third-party access to the account. Protective measures are recommended.
4.6. Upon detection of unauthorized access, it is necessary to immediately notify the Service via email support@coindrop.trade or live chat.
4.7. The Personal Account must be used only by its owner.
4.8. The User agrees not to use the Service for any illegal activities, including but not limited to money laundering, terrorism financing, fraud, or any other actions that violate the law, including anti-money laundering laws (115-FZ). If such activity is detected, the Service reserves the right to suspend or block the User’s account, deny transactions, and report information to authorities as required by law.
4.9. The Service may permanently restrict access to users who deliberately spread false information, post unsubstantiated negative reviews, or mislead in order to discredit the exchange Service. This measure is aimed at protecting the reputation of the Service and its Clients. This clause does not limit Clients’ right to lodge objective and substantiated complaints, provided they are supported by factual evidence. Official complaints are accepted exclusively via email: support@coindrop.trade.
4.10. The Service is not liable for the actions of banks, payment systems, telecommunications operators, or other third parties. If the sender files a complaint against the recipient (for example, alleging a mistaken transfer or fraud), the Service provides available information and advises contacting the bank or law enforcement authorities. The Service does not return funds or compensate losses, as its role is limited to transmitting payment details. If funds were sent to the Client's details and successfully debited, the Service's obligations are deemed fully performed. The Client may request all available information about the transfer within the Service's technical capabilities. Restrictions or blocks on the recipient's bank side do not constitute grounds for a repeat payment or a payment recall or reversal. The recipient must use the lawful methods provided by the bank to dispose of the funds, including transferring the remaining balance to an account at another bank while closing the current account.
4.11. The Service may at any time request from the Client proof of any actions, operations, or information specified in the Request, including but not limited to: video recordings of logging into the bank or payment system, video of transaction history or current balance, screenshots, PDFs, transaction confirmations, statements, or other documents verifying successful or unsuccessful transfers. Providing such evidence may be required to process the Request, resolve technical issues, perform checks, or mitigate risks. If the Client refuses or ignores such requests, the Service may suspend, cancel, or deny service. All data and documents are used solely for verifying the transaction and complying with legal requirements, handled in accordance with the Privacy Policy and not disclosed to third parties except as required by law.
5. Services on coindrop.trade:
5.1. Registration is free. The commission is included in the rate and may vary.
5.2. The User confirms the legal origin of funds.
5.3. The Service provides an IT platform (IT functionality) for exchanging payment details between users. The Service does not accept funds to its own details, does not safekeep assets, does not act as a settlement agent, does not organize the circulation of digital currency, and does not buy or sell digital currency on its own behalf.
5.4. By creating an Order, the Client confirms and agrees that the funds will be received by another Client. The Service provides details for sending/receiving and is responsible solely for transmitting those details. The Service does not provide users with wallet addresses controlled by the Service and does not accept money to its own bank details. All transfers are made directly between users.
5.5. The commission is included in the total exchange amount, displayed in the Order, and confirmed by the User upon Order creation.
5.6. Transfer of funds to the Client is executed within standard timeframes after receipt of funds from the Client, except in cases of force majeure.
5.7. The Service’s obligations are deemed fulfilled at the moment the details are transmitted and the “Completed” status is recorded in the Service’s logs, provided confirmations from the other party are available.
5.8. Funds are transferred using the method selected when creating the Order. A change of method is possible through a new Order.
5.9. Services are provided without warranties of fitness of funds for specific purposes.
5.10. The Service has the right to temporarily disable the website for technical maintenance, with information displayed on the site.
6. Features of conducting exchange operations.
6.1. If the payment cannot be completed technically, the exchange time may be prolonged, or funds will be returned to the Client.
6.2. By creating a Request, the User confirms that all payment details provided belong to them personally. The User consents to their payment details being shared with the other party to complete the exchange and agrees not to use third-party payment details under any circumstances.
6.3. If the Client has transferred cryptocurrency under an Order and then wishes to cancel the exchange, the refund is made with deduction of the network fee for the reverse transaction.
6.4. The rate for cash exchange is floating and may change.
6.5. A refund request is accepted via email support@coindrop.trade. The Client must specify the Order number, reason for refund, and details. Requests are accepted only from the email used when creating the Order.
6.6. Transfers from foreign cards or in non-standard scenarios may be suspended for review.
6.7. The rate is fixed at Order creation (except cash directions) if the Client has made payment and provided confirmation within 30 minutes. If payment is not received within 20 minutes, the Order will be canceled. Restoration is possible through support, with recalculation at the rate at the time of receipt.
6.8. The Client must pay for the created Exchange Order strictly to the payment details specified therein. Once the validity period of the details expires, the transfer is prohibited. If payment is made to expired details, the Service is not obliged to trace such funds and bears no liability. The Client is also prohibited from making payment from details that are not listed in the Exchange Order. If the Client makes an error in the details when transferring funds under the Order, a refund of funds cannot be guaranteed.
6.9. The transfer of funds to the recipient under the application may be made in parts, through several transactions, including with different times of receipt.
6.10. If the transfer amount deviates by more than 5%, the Service suspends processing and recalculates the Order based on the amount actually credited at the time the funds are received. Any overpayment above the amount in the Order is to be returned by the recipient back to the sender. The Service assists with communication and data confirmation but is not responsible for returning the excess. Only the Service’s actual expenses are withheld.
6.11. The Service is not liable for transfers of funds to details that do not belong to the User if such transfer results from the User’s error when placing the Exchange Order. The Service bears no liability for any adverse consequences or losses arising from this error. Exception — a proven technical error of the Service that caused distortion of the details. When creating an Exchange Order, the User must carefully complete the fields provided by the Service’s exchange interface.
6.12. If fund delays are caused by the settlement system’s operation, the Client must address claims to that system. The Service provides assistance in resolving such situations within its technical capabilities.
6.13. The Service’s liability is limited to transmitting the payment details from one Client to another. The Service provides no additional warranties and shall not be held liable for any losses, unless otherwise required by law.
6.14. Actions disrupting the Service’s operation are prohibited.
6.15. Exchange times depend on the direction and are specified in the Order and the User Agreement.
6.16. In case of payment delay due to the Client’s fault, recalculation is possible.
6.17. Attempting a payment reversal is considered fraud. A Client who attempts this will be banned from the Service.
6.18. For cash exchange, the rate is fixed only under certain conditions. The Client may be offered to sign a declaration on the legality of funds.
6.19. Anti-money laundering (AML) and Know Your Customer (KYC) policy
1) To comply with the laws of the Russian Federation (Federal Law No. 115-FZ) and FATF recommendations, the Service applies a set of measures to identify and verify clients, their payment details, and transactions.
2) All Clients' cryptocurrency wallets undergo a preliminary AML screening. If links to high-risk sources are detected (Darknet, fraud, sanctioned addresses, etc.), the Client is asked to replace the details. The Service does not withhold or freeze cryptocurrency without lawful grounds.
3) The Client bears responsibility for the cleanliness of the cryptocurrency and the legality of its origin.
4) To ensure lawful transactions and prevent the use of third-party payment details, the Service may request verification of bank cards and accounts. All verification methods apply to both physical and virtual cards and SBP.
5) Only the card (account) used to make the payment and to which a refund can be made is considered verified.
6) The Service may perform customer identification (KYC), including requesting a passport or ID card, a selfie with the document, proof of address, and, where necessary, documents evidencing the source of funds.
7) All Clients are screened against sanctions, terrorist, and other official lists. If there is a match or the Client refuses the check, the application is suspended or canceled.
8) The Service monitors all transactions for AML compliance. If suspicious activity is detected, the Service may request additional documents or refuse to process the transaction.
9) Failure by the Client to provide the requested documents or to explain the source of funds is grounds for refusal of service.
10) Clients' personal data are processed and stored in accordance with the personal data protection laws of the Russian Federation and are not shared with third parties, except as expressly required by law (for example, upon request from Rosfinmonitoring or the police).
6.20. Important exchange terms.
The User who created an exchange Order agrees to comply with the following conditions during the exchange:
1) Within an open exchange Order, the Service determines the number of transfers the Client must make. In some cases it may be necessary to split the transfer amount into several parts and provide several sets of details.
2) The total transfer amount must not differ by more than 5% from the amount specified in the Order (see clause 6.10).
3) If the transaction does not enter the mempool and/or funds are not credited to the bank card within 20 minutes, the exchange Service will recalculate based on the current rate at the time of funds receipt.
4) The transfer commission is paid by the sender.
5) Before transferring, ensure that the details and email address are entered correctly.
6) We accept payments only from individual’s cards. Transfers from corporate cards, foreign individuals, and sole proprietors will be returned, and Orders canceled with commission retained if the Service incurs losses.
7) Within the framework of an open exchange Request, the Client undertakes to respond promptly, within ten minutes, to the Service representatives via the email address provided in the exchange Request, as well as via Telegram messenger, if such contact was provided. The Service is not responsible for any consequences resulting from the Client ignoring important messages sent by the exchange Service via email or through Telegram.
8) After payment of the Order, the client confirms it by clicking a button in the Order, and is obliged to immediately provide the Service with a PDF document of the payment receipt with successful transfer status to confirm the transaction. Any editing of the payment receipt (cropping included) is not allowed. Delayed submission of the receipt leads to rate recalculation in the Order. If the bank does not allow export of the receipt (authorization pending bank confirmation), the client may attach a statement of operations showing successful transfer.
9) The rate for the Order is fixed for ten minutes for passing verification (if required), and for thirty minutes (twenty for directions involving sale of cryptocurrency) for obtaining details, completing payment, and attaching the receipt. Afterwards, the rate becomes “floating”, which the User is notified of via email.
10) If detail provision is delayed by more than ten minutes, the rate remains fixed in favor of the Client.
11) In cases where the Client does not provide the requested information for an open Order within ten minutes, the rate for such Order may be recalculated if necessary.
12) If the bank blocks the ability to transfer funds to the payment details in the Request (e.g., access to the online banking account or the card is restricted), the Client must contact the Service operator for guidance and request alternative payment details. In such cases, the Service is not responsible for the bank’s actions but provides support to the Client.
13) During the transfer of funds for the Order, the client must leave the payment comment required by the exchange Service, or not leave one at all if not required. Ignoring this may lead to delays, additional payment requirements (e.g., sending one ruble with specified comment), or possible rate revision.
14) The processing time for Orders ranges from 5 minutes to 24 hours but may be extended to 72 hours or more in cases of suspected fraud, technical failures, high Service load, bank blocks, or the need for additional document checks or video confirmation. The Client agrees that the stated timeframe is not guaranteed.
15) If after placing the Order, the currency pair exchange rate on the market changes by 0.5% or more, the Service may recalculate the Order.
16) Payment details are valid for 30 (thirty) minutes from issuance. After expiration, details become invalid, and payment to them is prohibited. If the User pays after that time, funds may be lost due to arriving to inactive details.
17) The payment system corresponding to the currency sent to the Client may differ from the system used by the exchange Service. Also, the system corresponding to the currency given by the Client may differ from the payment system accepting payment.
18) Within an open exchange Order, the User receives payment details and the bank name to which payment should be made. If the User transfers to a bank other than specified, the exchange Service reserves the right to withhold a penalty commission to cover costs.
19) The Service has the right to suspend the processing of a Request until the Client provides confirmations of the successful crediting of funds, if such confirmations are required to complete a security check or to eliminate technical or operational risks. These measures shall not be considered a violation of the Request processing time.
20) If the Client has been provided with payment details for the Request, but did not make the payment, did not confirm the payment as required, and also did not contact the Service within a reasonable period, the Service has the right to consider such a Request canceled and its obligations regarding its execution terminated.
21) If the transfer has the status "processing" or "under review", the Client is required to urgently cancel the transfer. If cancellation is not possible or a problem arises, the Client must immediately contact the support chat on the website.
6.21. Liability.
1) When creating an exchange Order, the User undertakes to fully familiarize themselves with the contents of the Order and strictly follow all instructions, notes, recommendations and conditions specified in both the Order and this Agreement. Any deviations may result in processing delays, penalty commission retention depending on violation severity. Also, in case of rate fluctuation during dispute, recalculation at Service's discretion may occur. The fact of creating an exchange Order by the User is considered full acceptance of the conditions. If the User ignores this Agreement, instructions, notes, recommendations and Order conditions, claims against coindrop.trade for slow processing, recalculation, or retention will not be accepted.
2) The Service is not responsible for bank actions (freezing, rejection, delays). Under such conditions — the rate is recalculated at the time of fund receipt.
3) If a Client’s card or account is blocked due to suspected violations of Russian law (including Federal Laws 115-FZ or 161-FZ), the Client must provide evidence that the block was related to a specific transaction conducted via the Service. This includes obtaining an official response from the bank or Central Bank of Russia stating the reason for the block and identifying the specific transaction, confirming that the issue is indeed a block (not another type of restriction), and sending all relevant documentation to support@coindrop.trade within three business days. If it is confirmed that the block was due to a transaction via the Service, the Service will provide supporting information and assist in preparing a statement for the bank or Central Bank. In case of suspected legal violations, the Service may report the transaction to competent authorities but is not obliged to disclose the other party’s personal data without a court order.
7. Operation of technical support operator:
7.1. Support operator consults on issues related to the Service.
7.2. The operator does not provide consultation on issues unrelated to the Service (e.g., bank operations, exchange wallets, other companies).
7.3. The operator has the right to terminate communication with the User in case of inappropriate behavior.
7.4. The User may receive notifications about Order status and other information, including promotional, to the email specified during exchange. Unsubscribe via link in the email.
7.5. The operator provides consultative support and does not perform exchange operations.
7.6. Average response time of the operator is up to 10 minutes, but may vary depending on workload.
7.7. The operator does not influence rate, limits or exchange directions.
8. Warranties and liability of the parties:
8.1. The Service is not liable for disputes between Clients. All losses arising from one party failing to fulfill obligations, demanding refunds, or making threats are borne by the parties themselves.
8.2. The Service is not liable for failures of third-party systems (banks, payment providers), including:
1) Technical work by the bank preventing transfer;
2) Blocking of a bank card by security service;
3) Long transfer processing time due to bank or payment system;
4) Transaction not appearing in the network for more than 20 minutes;
5) Freezing of transfer on a cryptocurrency wallet;
Claims in such cases are directed to the organization where the failure occurred. The Service provides support within its capabilities.
8.3. The Service is not liable for consequences of force majeure.
8.4. The Service is not responsible for delays caused by additional payment verification or waiting for confirmations.
8.5. The Service is not a banking payment agent or a money transfer operator (as understood under Federal Law No. 161-FZ). All transfers are carried out directly by the Clients themselves; therefore, the User must independently comply with banks’ limitations. The Service does not accept payments for goods and services and does not provide payment acceptance services.
8.6. The Service is not responsible for any actions taken by Clients against each other after the exchange, including threats, refund demands, or accusations. If one Client complains about another, the Service may recommend contacting law enforcement, but it does not act as an arbitrator.
8.7. The Service shall not be liable for the actions of third parties, including but not limited to the Client’s use of any external websites, investment platforms, exchanges, brokers, or for any fraudulent schemes, social engineering, or deceptive practices in which the Client may have been involved. The Service is not affiliated with, in collusion with, or otherwise connected to any third parties that may have misled the Client, and it does not participate in any transactions or agreements between the Client and such parties. All actions taken by the Client under a Request are performed voluntarily, knowingly, and without coercion. The provision of payment details by coindrop.trade does not constitute the Service’s involvement in any contract, agreement, or obligation beyond the technical transmission of such details. All risks arising from third-party actions, as well as any losses incurred by the Client outside the scope of the Request, shall be borne solely by the Client.
9. User’s responsibility:
9.1. The User is responsible for the correctness of provided information. In case of error or false information, coindrop.trade is not responsible for possible consequences.
9.2. The User confirms that:
1) They have provided accurate information;
2) They are not engaged in money laundering;
3) They use the Service exclusively for legal purposes;
4) They are responsible for their own tax obligations;
5) They do not violate Russian digital currency laws, including the prohibition on using cryptocurrency to pay for goods/services or offering it to an undefined group of persons. The Service does not offer cryptocurrency for purchase, but merely provides a technical platform for Users to exchange assets with one another.
9.3. The Service does not provide financial or investment advice.
9.4. The User is not responsible for failure to comply with this Agreement in case of force majeure, but must provide evidence.
10. Other conditions:
10.1. Processing and protection of personal data are described in the Privacy Policy.
10.2. Exchange is carried out via an Order created on the Service’s website.
11. Force Majeure:
In the event of force majeure, neither the Client nor the Service is liable for failure to perform obligations. The Client must promptly notify the Service and provide supporting documents. Force majeure includes acts of government authorities imposing bans or restrictions on transactions with digital currency, as well as actions by banks taken to enforce such acts.
12. Dispute resolution:
12.1. Claims are sent to email: support@coindrop.trade.
12.2. Response time to a claim by the exchange Service is up to 24 hours.
12.3. The claim should include the Order number, issue description and evidence — this speeds up the response.
12.4. The parties undertake to resolve disputes amicably and with mutual respect.
12.5. In case of disputes, the Client is obliged to provide all materials and confirmations requested by the Service. The processing of the Request will be suspended until such materials are provided.
13. Final provisions:
13.1. The terms and conditions are agreed with the User electronically when creating an Order. Agreement with the terms published electronically is valid and identical to written consent. When creating an Order, the User confirms having read this Agreement.
13.2. The Service may amend the terms of the Agreement. Amendments are published on the website and take effect upon publication. Users who do not agree with the new terms may discontinue use of the Service by sending a notice to support@coindrop.trade. Amendments required by new laws or regulatory requirements take effect upon publication. Users who do not agree with the terms shall cease using the Service.
13.3. All information on the site is protected by copyright. Use of any materials is permitted only with written consent of the Service.
13.4. The User confirms having read and agrees with all terms.
14. Contact information:
14.1. Support is available via live chat on the website, email: support@coindrop.trade or Telegram (specified in the “Contacts” section).
15. Cooperation and proposals:
15.1. Collaboration proposals are reviewed via email info@coindrop.trade. Applications from questionable organizations are not considered.
15.2. Advertising proposals are not accepted.
15.3. The Service is open to listing on promising monitors.
16. Operating hours of the exchange service:
16.1. The Service operates 24/7.
16.2. Schedule changes are published in advance.
17. Affiliate program
17.1. Registered Users may participate in the affiliate program.
17.2. A Client who completes an exchange after following a personal link is considered a referral. Exchange without using the link invalidates this status.
17.3. The User receives 0.20% from each referral exchange.
17.4. Minimum amount for withdrawal of affiliate funds is 2,000 rubles.
17.5. Administration may change commission rates and restrict participation in the program.
17.6. In case of system abuse Administration may withhold reward.
17.7. Manipulating referral accruals to bypass the system is prohibited.
17.8. Maximum time for affiliate funds to be credited is 7 business days.
17.9. Withdrawal request is made through the Personal Account.
17.10. Information on affiliate balance and referrals is available in the Personal Account.
17.11. The program does not apply to cash exchanges.
18. Additional provision:
The Service does not engage in digital currency mining, does not organize mining pools, and is not an operator of mining infrastructure.
